What Happens When You Press the OnStar Button?

If you've ever wondered what happens during an OnStar advisor call, the answer depends on which OnStar button you press and what type of assistance you need. Whether you're requesting roadside assistance, reporting an emergency, or simply asking for directions, pressing the OnStar button connects you with trained advisors who can provide support in a variety of situations. If you're interested in a Chevrolet equipped with OnStar technology, visit Gillman Chevrolet Harlingen to explore available models.

What Is OnStar?

OnStar is Chevrolet's connected services platform that combines emergency response, vehicle assistance, navigation support, and connected vehicle technology. Depending on your vehicle and subscription plan, OnStar can provide access to live advisors, automatic crash response, roadside assistance, vehicle diagnostics, and remote vehicle features through the myChevrolet mobile app.

What Happens During an OnStar Advisor Call?

When you press the blue OnStar button, your new Chevy vehicle connects to a live OnStar advisor through the built-in communication system. The advisor can see your vehicle's approximate location and begin assisting with your request.

During an OnStar advisor call, you may receive help with:

• Turn-by-turn navigation or destination assistance
• Roadside assistance requests
• Vehicle diagnostic questions
• Locating nearby fuel stations, restaurants, or charging stations
• Account and subscription support

The advisor will ask a few questions to understand your needs before providing assistance or connecting you with the appropriate service.

What Happens If You Press the Red Emergency Button?

The red emergency button is reserved for situations that require immediate assistance. Pressing it connects you with an Emergency-Certified OnStar Advisor who can assess the situation and, if necessary, contact local emergency responders.

If you're involved in an accident and your vehicle's airbags deploy, many OnStar-equipped vehicles can automatically place a call to an advisor through Automatic Crash Response-even if you're unable to press the button yourself.

What If You Need Roadside Assistance?

If your vehicle experiences a flat tire, dead battery, lockout, or runs out of fuel, eligible OnStar members can request roadside assistance by pressing the blue OnStar button or using the myChevrolet mobile app.

Can OnStar Help If Your Vehicle Is Stolen?

Yes. If your Chevrolet is reported stolen and your OnStar plan includes Stolen Vehicle Assistance, advisors can work with law enforcement to help locate the vehicle. On eligible models, OnStar may also be able to remotely slow the vehicle or prevent it from restarting after it has been turned off, helping authorities recover it more safely.

Is OnStar Available on Every Chevrolet?

Most modern Chevrolet vehicles include OnStar hardware, but available services vary based on the model year and the active subscription plan. Certain connected services, emergency features, and remote vehicle functions may require an active OnStar plan.

Learn More About Chevrolet Connected Services

Whether you want added peace of mind, convenient roadside assistance, or advanced connected vehicle technology, OnStar offers a variety of services designed to support you on the road. Visit our Chevy dealership in Harlingen, TX to learn more about OnStar-equipped Chevrolet models and available connected services. You can also speak with the Gillman Chevrolet finance department to learn more about purchasing or leasing your next Chevrolet.